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Town of Norfolk Grievance Procedure


Grievance Procedure
The following Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in employment practices and policies or the provision of services, activities, programs, and benefits by the Town of Norfolk, MA.

1. The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of the complainant and location, date and description of the problem. Reasonable accommodations, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities who are unable to submit a written complaint.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible, but no later than 30 calendar days after the alleged violation to:
ADA Coordinator, Ms. Katelyn O’Brien
1 Liberty Lane
Norfolk, MA 02056
Phone: 508-440-2855
Email: kmobrien@norfolk.ma.us

2. Within 15 days after receipt of the complaint, the ADA Coordinator will meet with the complainant to discuss the nature of the complaint and possible resolutions. Within 15 days after the meeting, the ADA Coordinator will (1) resolve the dispute through reasonable accommodation; (2) dismiss the complaint as not relevant to the handicapped regulations (ADA); or (3) refer the complaint to the Town Administrator for review. The complainant, the Town Administrator, and the Select Board must be notified of which action is taken either in writing or by other appropriate formal notification (such as audiotape). The response will explain the position of the Town of Norfolk and offer options for substantive resolution of the complaint.

3. If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision of the ADA Coordinator within 15 days after receipt of the response to the Town Administrator. Within 15 days after receipt of the appeal, Town Administrator will meet with the complainant to discuss the complaint and possible resolutions. The ADA Coordinator will not participate in this meeting. The complainant must be notified of the meeting and may be present with counsel if he/she so chooses. Within 15 days, Town Administrator will (1) resolve the dispute through reasonable accommodation; (2) dismiss the complaint as not relevant to the handicapped regulations; or (3) devise a plan for the needed structural or program changes to reach compliance. The complainant, ADA Coordinator, the Town Administrator and Select Board must be notified of which action is taken either in writing or by other appropriate formal notification (such as audiotape).

4. If the complainant is not satisfied with the response of the Town Administrator within 15 days he/she and/or his/her designee may file a formal complaint with the Norfolk Select Board. Within 15 days of the formal notice of complaint, the Select Board will meet to review the complaint. The complainant must be notified of the meeting and may be present with counsel if he/she so chooses. Within 15 days of their meeting, the Select Board will (1) resolve the complaint through reasonable accommodation; (2) dismiss the complaint as not relevant to the handicapped regulations; or (3) adopt plans for needed structural changes to reach compliance. The complainant, and the ADA Coordinator must be notified either in writing or by other appropriate formal notification (such as audiotape) of the Select Board’s actions.

5. The decision of the Town Select Board is final. All complaints received by the ADA Coordinator, Town Administrator, or the Select Board as well as their responses shall be kept for a period of at least three years.



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